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We have local, friendly people ready to help! If you can’t find the resources you’re looking for here, don’t hesitate to call and ask!
Billing & Services
Hours: 8-5 M-F
Phone: 888.682.1884
Email: Click to send an email
Tech Support
Hours: 24/7 Phone Support
Phone: 877.288.8389
Email: Click to send an email
Knowledgebase
Frequently Asked Questions
You can check your email using our Member Login buttons located at the top and bottom of the web page.
Alternatively, you can use an email client like Microsoft Outlook or Mozilla Thunderbird.
You can start by power cycling your modem, router, and/or PoE.
If this does not resolve the issue we recommend contacting us at 1.877.288.8389
Rebooting equipment is good, resetting is not. Many routers and modems require special settings to get online.
If you have reset yours, or it is not working, you can give our support center a call at anytime at 1.877.288.8389
Depending on the internet connection you have with us will change the way you hook everything up.
You can view all of the wiring diagrams by clicking here.
The Member Login links located at the top and bottom of the screen will take you to the customer login portal.
Clearing out large emails makes a big difference. Also, check all your folders for emails that may be stacking up like the Sent folder.
Additional storage is available for purchase. Contact our billing department to learn more at 1.888.682.1884.
For our Wireless Service we recommend the AmpliFI HD Router or the Netgear Nighthawk X4 (or greater) router.
For our DSL Service we recommend the Actiontec GT-784WN DSL modem.
Your Wi-Fi is a wireless network that is broadcast by your router. Your devices such as: iPads, Computers, Smart TVs, etc. connect to this network for internet access. This is a local network that operates independently from our Wireless Service that we have installed to your location.
Our Wireless Service is a Point-to-Point (PtP) microwave link from the dish at your location to an Access Point (AP) on our tower. This operates independently from your router provided Wi-Fi connection, and is not accessible by your Wi-Fi devices.