Permanently Save Your Email

Our mail system routinely prunes old messages from your mailbox in order to keep disk usage lower. The following table shows exactly what is pruned:
  • Inbox 90 days old
  • Trash 14 days old
  • Spam 14 days old
  • SpamTrash 1 day old
If you need to keep any messages for longer than the periods outlined in the above table, then there are two options:

Download mail with POP3

This is usually the best option for most people. With POP3 and an email client (e.g. Outlook, Thunderbird, etc) you can download all your messages and save them to your computer. Once the messages are downloaded, they will be saved until you explicitly delete them. In addition, you can launch your email client and view those messages at anytime without even being online. One thing to keep in mind is that most email clients will delete your messages off our server after downloading the messages to your computer. This would mean you would no longer be able to see those messages in webmail. You can go into your client’s options and set “keep messages on server” to get around this.

Create an archive folder

This option is a bit easier to get setup. Our pruning system only removes messages from certain folders (see table above). So you can create an “Archive” folder and move messages that you want saved to that folder so that our pruning system will bypass deleting whatever you move there. Here is how you set it up:
  1. Go to and login.
  2. Click on the Folders button in the top navigation.
    1. Here you will see a list of your folders. Check the checkbox right next to “Inbox” in that list.
  3. In the “Choose Action” drop-down menu, select “Create” option.
    1. A pop-up will appear. Type in the desired name of your archive folder (e.g. Saved Mail) and press OK.
  4. You’re done. Now you can move messages from your Inbox to your archive folder and prevent them from ever getting pruned.