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Visionary Support Knowledge Base
Knowledge Base

Voice Service

VoIP documentation, guides and troubleshooting information

article Activating Voice Features
Voice Feature Codes Unconditional Call Forwarding To forward calls to another number when you are away: 1. Before you leave, dial *72 (1172 on a rotary phone). 2. Dial the number where you...

  September 14, 2012    Views: 5397   
article What is Voice over IP (VoIP)
What is Voice over IP? Voice Over IP is phone service over a broadband internet connection. Instead of paying for a phone line, you can just pay for an internet connection and VoIP service....

  February 2, 2005    Views: 8408   
article What do I need to get Voice Service though Visionary?
Do you need to keep an existing phone number? We can do that. The only requirements for quality assurance purposes are:You need to be on a Visionary provided Internet service with a speed...

  September 14, 2012    Views: 4735   
article Installation
Once the date/time have been scheduled, the SPA will be given to the installer.The installer needs to unhook inside wiring from the DMARC. Plug the phone cable into a wall jack or phone and...

  September 14, 2012    Views: 3636   
article Voice Troubleshooting
There are three types of possible issues with Voice service. Physical Connection ProblemsSoftware ProblemsHardware ProblemsPhysical Connection Problems:Remember that Voice Service relies 100% on...

  September 14, 2012    Views: 3240   
article What features do I get with Voice?
Features of Residential Service: Caller IDCall waitingCall forwardingVoicemailFollow meWhite page listing911 Emergency servicesAnonymous call rejection2000 Long distance minutes per line, $0.15...

  September 14, 2012    Views: 3225   
article What is an ATA?
ATA is an acronym for analog telephone adapter, a piece of hardware which is used to connect a standard telephone to a computer or network enabling the user to make calls over the Internet....

  September 14, 2012    Views: 2663