Business Residential Customer Service: 1.888.682.1884    Technical Support: 1.877.288.8389  

Browse By Category

Visionary Support Knowledge Base
Knowledge Base

Receiving Email Delivery Failure Notices

Visionary's mail server now returns delivery failure (bounce) notices  for email it cannot deliver. If you receive some kind of delivery failure notice about an email you never sent, it is a result of someone else who uses a computer that is infected with some kind of virus. This is called spoofing; click here for more information about spoofing.

For messages you did actually send, Visionary bounce notices use the following format:

"Hi. This is the qmail-send program at
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
For further assistance, please contact

[mail server name or IP address] does not like recipient.
Remote host said: 550 user account does not exist Giving up on [mail server name or IP address]

The notice will frequently include an error number and message (e.g. 550 user account does not exist). The error numbers are standard, however, some servers have customized messages. Some error #'s and their meaning are listed below, along with ideas on how to fix them.

Error #
Error Message (may vary)
450 Mailbox unavailable Recheck recipient's address
550 Requested action not taken: mailbox unavailable (or Relaying Denied) Mailbox not found, no access; recheck the recipient's address
551 User not local User has unknown forwarding address
552 Requested mail action aborted: exceeded storage allocation Contact recipient; resend when mailbox storage is reduced.
553 Requested action not taken: mailbox name not allowed Mailbox name syntax error: recheck recipient's address

How helpful was this article to you?

Related Articles

article Received Large Number of Delivery Failure Notices
If you received a large quantity of delivery failure notifications in your email inbox, there are two main potential explanations: Your virus software is up to date and your computer is not...

  June 18, 2004    Views: 19429   
article How to Turn off Email Scanning in AVG
AVGTo turn off email scanning   1. Exit any email programs that are running.   2. Start the AVG control center.  To do that, click on the tiny red, black, yellow, and green square down by the clock...

  March 15, 2006    Views: 48367   
article How to Turn Off Email Scanning in McAfee
Problem: McAfee Anti-virus is scanning your e-mail, which may be causing some problems, such as server time-outs, error messages, inability to send out email messages, or your incoming mail...

  March 15, 2006    Views: 63505   

User Comments

No comments have been posted.