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Knowledge Base
General
Email settings and issues common to most programs
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I cannot receive email from a certain sender?
Problem: A certain sender is trying to send you email, but it's being blocked by Visionary's servers. The sender is receiving a bounce-back message that says something similiar to the...
 
March 12, 2008
Views: 5193
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Who is Mailer Daemon and why is he sending me e-mail?
Did you get a message from Mail Delivery System<MAILER-DAEMON@sodium.vcn.com>, or System Administrator, saying something about the message failing? Possibly the Subject says something...
February 27, 2006
Views: 35898
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Receiving Email Delivery Failure Notices
Visionary's mail server now returns delivery failure (bounce) notices for email it cannot deliver. If you receive some kind of delivery failure notice about an email you never sent, it...
June 11, 2004
Views: 7815
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Returned Email Notice for Something You Didn't Send
If you receive a returned email notice or complaint about email you didn't really send, a virus or worm running on someone else's computer may be spoofing your email address.
E-mail spoofing is...
April 22, 2004
Views: 6690
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Create an Additional Email Address
You can create an additional Visionary Hosted email address using our My Account interface.
To create an email address:
Visit the VCN home page. (http://vcn.com)
Locate the login section...
June 7, 2004
Views: 5831
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Duplicate Emails in Your Inbox.
You delete them but they keep coming back, this is usually caused by a corrupted email in your inbox, a setting in your email client, or a large message in your inbox usually over one Megabyte in...
September 28, 2004
Views: 5643
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Guidelines to Lower Risk of Receiving Spam
Follow these guidelines to help lower your risk of getting spam.
1) Take advantage of the spam filter offered by Visionary. The spam filter uses state-of-the-art technology to sift through...
May 14, 2004
Views: 4426
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Setting Up Email Forwarding
Email forwarding services automatically forward (pass on) all your email from one email address to another email account, similar to the US Postal Service forwarding regular postal mail from one...
June 3, 2004
Views: 4412
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Links in Mail Messages Will Not Open
Problem:You get an e-mail message with a link in it, for instance a message from Visionary that we have detected potential junk mail stating that you can view the emails in your quarantine by...
February 11, 2006
Views: 4276
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Telneting Into Your Email Account.
* CAUTION: Some of the commands in this article will completely remove email in your account.
When you cannot log on or access your email account through Outlook Express,...
May 5, 2004
Views: 4129
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Change Your Password
How to Change Your Visionary E-mail PasswordYou can click on the login tab at the top-right of Visionary's web page. There are three different things to log into; you want to go into "My...
March 26, 2005
Views: 3850
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Visionary Inbox Message Limit
In part due to some of the latest Internet virus/worm attacks, Visionary now limits email inboxes to 5000 messages. Unlike other internet service and email providers, Visionary places no storage...
July 5, 2004
Views: 3628
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Email Messages are Missing
There are multiple reasons an email message may not be available.
Email downloaded via POP3 at another computer by user or another user (if downloaded, the POP3 e-mail client removes original...
June 14, 2004
Views: 3574
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Old e-mails arriving in In box
Old e-mails arriving in In box
Old or stale e-mails, sent hours, days, weeks, or months previously, may find their way to a user's In Box for a variety of reasons.
Reasons for stale e-mail to...
May 14, 2004
Views: 3557
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Errors Storing Messages in IMAP
After the e-mail cluster upgrade June 11th, 2004, IMAP folders may have trouble synching, producing errors within Outlook, Outlook Express, and Entourage.
When mail was imported, a standard was...
June 14, 2004
Views: 3494
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How to Tell if an Email is a Hoax
Be cautious of emails that:
Sound too good to be true
Tugs on the heartstrings along with a plea to forward it to everyone you know
Promises that a large corporation is tracking it,...
May 28, 2004
Views: 3490
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Visionary Email Single Message Size Limit
Visionary
limits any email message you send to 100MB, including attachments. There is no storage
space limit on your email account, however, you cannot send any single message
over 100 MB...
July 5, 2004
Views: 3461
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How to tell if an e-mail is from Visionary
How to tell if an e-mail is from Visionary
Worms and viruses have caused much confusion when trying to tell a valid e-mail apart from an infected e-mail.
E-mail from Visionary:
• Is...
June 18, 2004
Views: 3453
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Are Cookies Spyware?
One definitionof spyware is the following: any software that covertly gathers information about a user while he/she navigates the Internet and transmits the information to an individual or...
July 1, 2004
Views: 3181
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Getting Started: Dial-Up
General