If you have a dial-up account
with Visionary, you will need to tell your computer what phone number to dial.
This will be a local number in whatever area you are in. To see what the
number is in your area, just go to our homepage, www.vcn.com, and choose your
state and town (or nearby town, as long as it's a local call) from the
drop-down menus in the left-hand column. Do not type in the area code for
the computer to dial; since it is a local call, you just put in the 7 numbers
like making a normal local call.
For a list of the phone numbers in Wyoming
For a list of the phone numbers in South
For a list of the phone numbers in Montana
To look up a phone number elsewhere on our nationwide dial-up network (in California, Arizona,
or anywhere), click here.
If you travel a lot, you could print out these lists, or just call our tech
support toll-free at 1-877-288-8389 when you're on the road and ask what the
phone number is wherever you are.
What does the
"V" or "P" mean?
The Wyoming phone
numbers will have a letter after them: either a "v" or a
"p". The "p" means it is a porting phone
number. All phone numbers outside Wyoming are porting numbers. If the number for your town has a "p" after it, you
will need to add "@vcn.com" (without quote marks, of course) to the
end of your username to dial up. So if your username is coolcustomer
should put email@example.com in the username box for the dial-up
Even if your email address is firstname.lastname@example.org, still put in
@vcn.com. The @vcn.com is just telling the porting phone number that
are a Visionary customer. This doesn't change your email address, and
your password also stays the same.
All phone numbers outside Wyoming and South Dakota are porting numbers.
On a ported number (a "p" number) you can't send out
email unless you set up outgoing mail
authentication. To fix this in Outlook Express: go to Tools menu > Accounts > Mail
tab > Properties > Servers > check "My server requires
Authentication" > Settings > Log on Using. For account name, type your full email address, and for password your
email password. For a whole article on
how to enable outgoing mail authentication, click here.