If you have a dial-up account with Visionary, you will need to tell your computer what phone number to dial. This will be a local number in whatever area you are in. To see what the number is in your area, just go to our homepage, www.vcn.com, and choose your state and town (or nearby town, as long as it's a local call) from the drop-down menus in the left-hand column. Do not type in the area code for the computer to dial; since it is a local call, you just put in the 7 numbers like making a normal local call.

 For a list of the phone numbers in Wyoming, click here.
For a list of the phone numbers in South Dakota, click here.
For a list of the phone numbers in Montana, click here.

To look up a phone number elsewhere on our nationwide dial-up network (in California, Arizona, or anywhere), click here.

If you travel a lot, you could print out these lists, or just call our tech support toll-free at 1-877-288-8389 when you're on the road and ask what the phone number is wherever you are.

What does the "V" or "P" mean?

The Wyoming phone numbers will have a letter after them: either a "v" or a "p". The "p" means it is a porting phone number. All phone numbers outside Wyoming are porting numbers. If the number for your town has a "p" after it, you will need to add "@vcn.com" (without quote marks, of course) to the end of your username to dial up. So if your username is coolcustomer you should put coolcustomer@vcn.com in the username box for the dial-up connection. Even if your email address is coolcustomer@coffey.com, still put in @vcn.com. The @vcn.com is just telling the porting phone number that you are a Visionary customer. This doesn't change your email address, and your password also stays the same.

All phone numbers outside Wyoming and South Dakota are porting numbers.

On a ported number (a "p" number) you can't send out email unless you set up outgoing mail authentication. To fix this in Outlook Express: go to Tools menu > Accounts > Mail tab > Properties > Servers > check "My server requires Authentication" > Settings > Log on Using. For account name, type your full email address, and for password your email password. For a whole article on how to enable outgoing mail authentication, click here.