The Internet light on the Actiontec will be red if the modem does not have a connection to the Internet.

Here are several things that would cause this to happen:

1. Incorrect username or password are entered into the configuration.
2. The customer's account is de-activated.
3. PPP auto-connect is not enabled.
4. The VPI/VCI has been changed on the CPE.
5. The DSL light is flashing (though usually in this case the internet light will simply be off).
   
6. There may be a network outage.

Incorrect username or password are entered into the configuration

The username and password programmed into the equipment must match the information entered in plat.

Customer's account is de-activated

The customer will have to pay the outstanding balance before the account will be re-activated.

The VPI/VCI has been changed on the CPE

Have the customer change the VPI/VCI back to the correct setting.

There may be a network outage

Check Nagios, co-workers or a NOC agent to find out if there is a network outage.

If the internet light is going red frequently, make sure the DSL modem has the latest firmware version installed.

Note: If the Actiontec is configured as a bridge the Internet Light will simply be off.