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Knowledge Base

Cannot View Secure Web Sites (https:)

If you cannot view or access secure web pages (those beginning with an https:// URL) you may experience an of these symptoms:

  • You cannot get into hotmail and yahoo email accounts.
  • Cannot view secure web sites
  • Cannot get into pay pal
  • Cannot do a windows update
  • Cannot get into bank web sites

To resolve this problems, these steps to reset a dll file required to view secure web sites.

  1. Click Start.
  2. Click Run.
  3. Type regsvr32 softpub.dll
  4. Click OK. A pop-up should display with the message Dll Register Server in softpub.dll Succeeded.
  5. Click OK.

If you try this and still can't access secure sites, make sure you're using the latest version of Internet Explorer or Firefox (see article here). More ideas are in the article here:  Inability to Access Secure Sites (https:)
Article 164
Created June 24, 2004
Modified March 22, 2005
Author Seth Paxton
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User Comments

Comment Greg
August 8, 2004 at 9:31pm

Thank you!!!
I've been experiencing random problems with https: sites. This fix took care of all my problems. Thank you very much for the suggestion!!!!!!!!!
Comment Michael Thory
January 24, 2005 at 2:25pm

I owe you my computer!
I would just like to thank you very much. you saved me from geting rid of my computer!
Comment Jules
March 31, 2005 at 7:35pm

Fixed the problem
Thanks so much. Have been trying to resolve this problem for over a week. I couldn't access any secure sites after installing Microsoft anti-spyware. You have helped me fix this in about 30 secs. Thanks again !
Comment Ney
April 14, 2005 at 4:57am

Problem fixed !
Thanks a lot !
I was about reinstalling my system !
Comment Geraldine <gir@vcn.com>
June 21, 2005 at 8:24am

Thank you
VCN is a life saver
Comment imp
August 26, 2005 at 3:55am

unable to view secure pages
After a long time trawling, this did the trick. Thankyou kindly!

I would like to know what caused the problem in the first place. Until 1 day ago i could access secure pages! Puzzled!!!

Once again, thanks muchly
imp
Comment Roseann
December 2, 2005 at 4:26am

Thank you
I have tried many different things that I found on the internet for the last two days, but nothing worked - not even system restore. Your suggestion did the job and fixed my computer. Thank you so so much!
Comment Danielle
December 27, 2005 at 10:50am

secured website problems
its a miracle this fixed my computer i was losing hope thanks very very much
Comment Ranger473 <ranger473@gmail.com>
January 26, 2006 at 7:54pm

Nice try but still no dice
I like your site and followed every step except reloading IE. I'm traveling right now and don't have my disks. I followed the steps but still have the problem - any other ideas?

Thanks!

PS I can't access my email right now so reply on this site.





Comment james hawksworth
February 27, 2006 at 12:36pm

couldnt get into secure sites ie online banking etc
thank you you have solved this problem you should sell this info to microsoft so that they can put it in there help section well done i am very gratefull
Comment Ben
October 5, 2006 at 5:58am

Thank You...
Thank you so much. I have been having this problem at a work computer for five months now and no one, including my ISP or Microsoft have given me any useful information. Thank you so much. So simple.

-Ben


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