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	Contact Us About Support Services Home Knowledge Base Search Browse By Category ..... Getting Started: Dial-Up ..... Broadband .......... DSL .......... Wireless ..... Dial-Up .......... Mac .......... Other .......... Windows ..... Email .......... Eudora .......... General .......... Incredimail .......... Mac .......... Netscape .......... Other .......... Outlook .......... Outlook Express .......... Thunderbird .......... Turn Off Email Scanning .......... Webmail ..... General Internet ..... Internet Browsers .......... General Browsing Problems & Errors .......... Internet Explorer .......... Mozilla Firefox .......... Netscape .......... Other .......... Safari ..... Networking .......... Mac .......... Other .......... Windows ..... Operating Systems .......... Linux .......... Mac OS .......... Windows ..... Parental Control ..... Security and PGP .......... Firewalls ..... Services ..... Spyware ..... Virus Information ..... Visionary Support Tools CD ..... Voice Service ..... Web Hosting ..... WiFi .......... Routers/Switches Visionary Support Knowledge Base   Getting Started: Dial-Up  Broadband  Dial-Up  Email  General Internet  Internet Browsers  Networking  Operating Systems  Parental Control  Security and PGP  Services  Spyware  Virus Information  Visionary Support Tools CD  Voice Service  Web Hosting  WiFi Knowledge Base Before You Call Technical Support . . . You must be in front of your computer. You must have the computer turned on. Try to dial up to the internet; write down any error messages that occur. If you get connected, see if you can view webpages by going to Internet Explorer. Then try visiting www.vcn.com, www.espn.com, www.yahoo.com. These are only a few examples of sites you could visit. You will also want to try to see if you can send and receive email. Re-start your computer and try again. Click Contact Us at the lower left of this page. Call 1-877-288-8389 (307-685-4121 in Gillette).  Our hours are Mon-Fri 8AM to 10PM (MST), Sat 8AM-5PM, and Sun 9AM-5PM. Article 051 Created April 30, 2004 Modified June 18, 2004 Author Tim Holder Rating Email    Print How helpful was this article to you? 5 - Very Helpful 4 3 - Somewhat Helpful 2 1 - Not Helpful Related Articles Windows Dial-Up and E-mail Setup -- All Versions! If you have Windows, you usually (over 95% of the time) will be able to set up a dial-up connection using the steps below. If it's not working out, you can try the help article for your version...   August 3, 2005    Views: 5614    Visionary In-home Network Support Policy Visionary's support of traditional DSL and wireless customers ends at the service connection point. We do not support any in-home wired or wireless networks supplied by a router or switch. We will...   July 2, 2004    Views: 6567    What Phone Number Do I Dial Into? If you have a dial-up account with Visionary, you will need to tell your computer what phone number to dial. This will be a local number in whatever area you are in. To see what the number is...   August 4, 2005    Views: 4919    User Comments No comments have been posted.

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