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	Contact Us About Support Services Home Knowledge Base Search Browse By Category ..... Getting Started: Dial-Up ..... Broadband .......... DSL .......... Wireless ..... Dial-Up .......... Mac .......... Other .......... Windows ..... Email .......... Eudora .......... General .......... Incredimail .......... Mac .......... Netscape .......... Other .......... Outlook .......... Outlook Express .......... Thunderbird .......... Turn Off Email Scanning .......... Webmail ..... General Internet ..... Internet Browsers .......... General Browsing Problems & Errors .......... Internet Explorer .......... Mozilla Firefox .......... Netscape .......... Other .......... Safari ..... Networking .......... Mac .......... Other .......... Windows ..... Operating Systems .......... Linux .......... Mac OS .......... Windows ..... Parental Control ..... Security and PGP .......... Firewalls ..... Services ..... Spyware ..... Virus Information ..... Visionary Support Tools CD ..... Voice Service ..... Web Hosting ..... WiFi .......... Routers/Switches Visionary Support Knowledge Base   Getting Started: Dial-Up  Broadband  DSL  Actiontec  Cisco  General DSL  Netopia  Westell  Zoom  Wireless  Dial-Up  Email  General Internet  Internet Browsers  Networking  Operating Systems  Parental Control  Security and PGP  Services  Spyware  Virus Information  Visionary Support Tools CD  Voice Service  Web Hosting  WiFi Knowledge Base Qwest DSL Troubleshooting Guide Check Account in Plat and make sure it is active and set to PPP Power Cycled the CPE - This is the first troubleshooting step that must be completed Power Light - On or Off Internet Light - Green (Connected) or Flashing Green (Trying to find a connection) Check cables - at the CPE and wall jack. Reprogram CPE Article 009 Created April 20, 2004 Modified July 5, 2004 Author Tim Holder Rating Email    Print How helpful was this article to you? 5 - Very Helpful 4 3 - Somewhat Helpful 2 1 - Not Helpful Related Articles Qwest DSL Troubleshooting Manual Check customer's Plat Account and make sure it is active and set to PPP. Power Cycled the CPE - This is the first troubleshooting step that must be completed Power Light - On or Off?...   June 8, 2004    Views: 4368    General DSL troubleshooting guide The first thing you have to do is find out what type of DSL the customer is using and then determining the problem.Here are a list of some of the things you may run into:Link/DSL is...   December 29, 2004    Views: 3307    ViDSL Troubleshooting Guide Submitted by Cory - What type of ViDSL Equipment does the customer have? Cisco, Efficient Speedstream, or Net to Net Cisco: http://tac.vcn.com/ciscosoho70.jpg Is the CD light on? if it is not...   April 19, 2004    Views: 3229    User Comments No comments have been posted.

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