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Knowledge Base
Visionary Support Knowledge Base
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Cannot Send E-Mail
Problem: You can receive mail, but cannot send any
mail. Perhaps it keeps asking you for a password over and over ("Please
enter your user name and password for the following...
February 17, 2006
Views: 13173
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If Your DSL Connection Goes Down
Please follow this procedure if your DSL connection goes down:
Physically unplug the power cord to your DSL router; e.g. Actiontec, Zoom. If you have any router, hub or firewall unplug the...
August 30, 2004
Views: 17619
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Preventing Spyware Problems
A little bit of prevention can save you hours of nightmarish work trying to recover from a spyware disaster. Spyware can wreak total havoc on your computer on your computer! Please take the...
February 2, 2005
Views: 14896
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Computer is Slow or Numerous Windows Pop Up
Is your computer suffering from any of the following symptoms?
Your internet connection is
unusually slow. An objectionable website
takes over your browser.Lots of pop-up ads all...
April 20, 2004
Views: 11948
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Spam Filter Introduction
The Visionary Spam Filter is an adjustable filter which is
highly customizable. If you are receiving spam message in your inbox please
adjust the Spam Filter to be more aggressive. To do this...
March 5, 2007
Views: 9103
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Howie Filter Slider
To adjust the Howie Filter "Slider" please refer the following instructions:1. Log into the site by visiting www.spam.vcn.com, and login with your e-mail address and password.2. Click...
March 13, 2007
Views: 7565
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Categories
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Getting Started: Dial-Up (13)
Just signed up for a new Visionary account? This is how to set up your computer to dial into the internet.
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Broadband (49)
High Speed Internet connection via DSL or Wireless
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Dial-Up (34)
Using modems over standard telephone lines
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Email (116)
Sending or receiving Internet email
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Networking (15)
DNS, IP settings, Windows Networking, etc.
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Services (12)
Spam & Virus Filters, Howie Cruise web accelerator, Web page content filter, Howie Hold internet answering machine, and more
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Spyware (23)
Identifying and dealing with spyware or adware.
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Virus Information (7)
Information regarding virus protection, removal, and links to antivirus references.
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Visionary Support Tools CD (3)
*Discontinuted Support* Spyware Removal Software, Update Software, Maintance Software, and Other Utilities
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Voice Service (6)
VoIP documentation, guides and troubleshooting information
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Web Hosting (3)
Managing your Visionary hosted web site.
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WiFi (17)
internal wireless networks
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Latest Articles
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Activating Voice Features
Voice Feature Codes
Unconditional Call Forwarding
To forward calls to another number when you are away:
1. Before you leave, dial *72 (1172 on a rotary phone).
2. Dial the number where you...
(No rating)
September 14, 2012
Views: 1012
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What features do I get with Voice?
Features of Residential Service:
Unlimited LD (lower 48 states)
Call waiting
Caller ID
Message waiting indicator and stutter tone
Call forwarding with remote access (unconditional, no...
(No rating)
September 14, 2012
Views: 546
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What is an ATA?
ATA is an acronym for analog telephone adapter, a piece of hardware which is used to connect a standard telephone to a computer
or network enabling the user to make calls over the Internet....
(No rating)
September 14, 2012
Views: 401
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Voice Troubleshooting
There are three types of possible issues with Voice service.
Physical Connection ProblemsSoftware ProblemsHardware ProblemsPhysical Connection Problems:Remember that Voice Service relies 100% on...
(No rating)
September 14, 2012
Views: 538
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Installation
Once the date/time have been scheduled, the SPA will be given to the installer.The installer needs to unhook inside wiring from the DMARC.
Plug the phone cable into a wall jack or phone and...
(No rating)
September 14, 2012
Views: 804
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Most Popular Articles
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How to remove Movieland
Problem:Movieland has gotten onto your computer. It takes over the whole screen and probably has a girl talking to you.Movieland may have been installed on your computer following a visit by you...
December 14, 2005
Views: 211658
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Error Number 0x80042108
Problem:Your e-mail program gives you error number 0x80042108. The error box may say:"Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this...
March 30, 2005
Views: 103590
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How Do I Tell What Version of Windows I Have?
Problem: You don't know which version of Windows you have.Solution: Right-click (with the right-hand mouse button) on My Computer. Click on Properties. A box will open up telling you what...
July 26, 2005
Views: 93231
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Cannot View Secure Web Sites (https:)
If you cannot view or access secure web pages (those beginning with an https:// URL) you may experience an of these symptoms:
You cannot get into hotmail and yahoo email accounts.
Cannot...
June 24, 2004
Views: 88879
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Getting Started: Dial-Up